Terms of Service Word Forge Games Online Store
Word Forge Games
Terms & Conditions of Sale
This page contains the terms and conditions (Terms) on which we supply the products (Products) listed on our website [www.hawkwargames.com] (the Website) to you. Please read these Terms carefully before ordering Products from the Website. By ordering any Products from the Website you agree to be bound by these Terms.
You should print a copy of the Terms for future reference.
1 Information About Us
1.1 The website is a site operated by Word Forge Games.
1.2 We are registered in England and Wales with company number 09171821 and with our registered address as:
105 Landor Road, Whitnash, Warwickshire, CV31 2LF. UK
2 Your Status
2.1 By placing an order through the Website you warrant that you are old enough to buy any age restricted items in your order.
3 Formation of the Contract
3.1 Once you have placed an order you will receive an email from us acknowledging receipt of your order. Please note that this does not mean your order has been accepted. Your order constitutes an offer to buy Products from us. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the Products have been despatched (Despatch Confirmation). The contract between us (Contract) will be formed at the earlier of (i) the point when we send you the Despatch Confirmation, (ii) the point when we take payment for your order, or (iii) the point when we despatch the Products to you.
3.2 The Contract will relate only to those Products whose despatch we have confirmed in the Despatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the despatch of such Products has been confirmed in a separate Despatch Confirmation.
3.3 We reserve the right to:
3.3.1 decline any order (or part of any order) where the Products are unavailable for any reason;
3.3.2 decline any order (or part of any order) where the Website has contained obvious errors or inaccuracies in relation to the description of a Product or the pricing of a Product (see condition 5.1); and
3.3.3 place restrictions on the volume of any Product ordered where the availability of a Product is limited.
4 Ownership of Products
4.1 You will become the owner of the Products when they have been delivered to you.
4.2 Once Products have been delivered to you they will be held at your risk and we will not be liable for their use, loss or destruction.
5 Price and Payment
5.1 The price of any Product will be as quoted on the Website from time to time, except in the circumstances set forth in condition 5.5 and condition 5.6 below. The price for the Products will be confirmed before you complete your order and in the Despatch Confirmation.
5.2 Prices of Products may change at any time, but changes will not affect orders which you have placed that have been confirmed by the Despatch Confirmation..
5.3 Prices of Products exclude delivery costs which will be added (if applicable) to the total amount due when you confirm your order. Details of delivery charges can be found in the 'Shipping Rates' page in the Customer Services section of the Website.
5.4 The Website contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on the Website may be incorrectly priced. Where a Product's correct price is less than our stated price, we will charge the lower amount when despatching the Products to you. If a Product's correct price is higher than the price stated on the Website, we will, at our discretion, either contact you for instructions before despatching the Products, or reject your order and notify you of such rejection.
5.5 We are under no obligation to provide Products to you at an incorrect (lower) price, even after we have sent you a Despatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
5.6 Payment for all Products must be made using one of the methods made available at the point of checkout.
6.1 The Products will be delivered to the address specified in your order and in accordance with the delivery option selected at the point of checkout.
6.2 Please see the 'Delivery of Your Order' page in the Customer Services section on the Website for specific details of despatch and delivery times.
6.3 Whilst we will take reasonable steps to ensure that your order is despatched and delivered on time, please be aware that despatch and delivery times are estimates only, and that time of despatch or delivery is not of the essence of any Contract.
6.4 We may defer the date of despatch or delivery or cancel any Contract, or remove from your order any Products ordered by you (without liability) if we are prevented or delayed in the carrying on of our business, due to circumstances beyond our reasonable control, including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, extreme weather conditions, flood, epidemic, lock-outs, strikes or other labour disputes, fuel shortages, restraints or delays affecting carriers, or inability or delay in obtaining supplies of adequate or suitable materials.
6.5 We reserve the right to ship your order in instalments should some components of your order be unavailable when you place your order, or if your order is too big to deliver in one shipment. In these circumstances you will be charged a single delivery fee for the whole of your order. If the Website displays a Product as being unavailable you may wish place a separate order for the available aspects of your order to avoid any delay.
7 Cancellations and Returns
7.1 We hope that you will be happy with all Products purchased from the Website, however, if you are not, subject to condition 7.4, you may cancel a Contract at any time and for any reason within seven working days, beginning on the day after you receive the Products (Cooling-Off Period). Should you wish to do this you will receive a full refund of the price paid for the Products.
7.2 To cancel a Contract you must send us written notice, to be received by us during the Cooling-Off Period, by email or by post containing your name, address, and product order details. Our contact details can be found at the bottom of the page. Please note that email is our preferred form of communication, and we will be able to process your cancellation quicker if you notify us by email. You must also return the Product(s) to us immediately at your cost and risk, in the same condition in which you received them. We suggest that you do this using a registered delivery service to reduce the risk of the Products not reaching us.
7.3 When you return a Product to us under condition 7.1, where the Product is in the same condition in which it was received by you, we will process the refund due to you as soon as we have had a chance to examine the returned Product and, in any case, within 30 days of the day you gave notice of your cancellation. We will refund the price of the Product in full, including the cost of sending the item to you.
7.4 You will not have a right to cancel a contract under condition 7.1 where the Products are Downloads (as defined under condition 9), audio books, magazines or periodicals.
7.5 Products returned by you because of a defect will be examined by us. Where evidence of a defect is found we will notify you of your entitlement to (at your option) (i) a replacement Product, or (ii) a refund for the defective Product. Where a refund is requested, we will process the refund due to you (including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us) as soon as possible and, in any case, within 30 days of the day we confirmed to you that you were entitled to a refund for the defective Product.
7.6 We will usually refund any money received from you by applying credit to your account with us. Should you request otherwise we will refund the money using the method originally used by you to pay for your purchase.
7.7 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of, or in connection with, any defect with a Product, and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the Product in question.
7.8 Nothing in these conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence or fraud.
8 Import Duty
8.1 It is possible that your order may be subject to import duties and taxes which are levied when the Products reach specified destinations. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount.
8.2 If you choose to order Products from our UK base and you are not based in the UK or EU, the duties and taxes referred to in condition 8.1 are more likely to be incurred.
9 Electronic Downloads
9.1 When you download an e-book, or any other electronic download (Download), we grant to you a personal and non-exclusive licence to use that Download in accordance with this condition 9.
9.2 You may only store Downloads on devices that you own. You may print one copy of any Download provided you retain it for personal use only and do not facilitate its copying or distribution by, or amongst, third parties.
9.3 For the avoidance of doubt, you must not:
9.3.1 provide or share the Download with any individual, company or partnership;
9.3.2 make the Download available on bit-torrent sites or elsewhere on the internet;
9.3.3 distribute copies of any Download (in any format); or
9.3.4 attempt to reverse engineer, bypass, alter, amend, remove or otherwise make any change to any copy protection technology that may be applied to the Download.
9.4 You acknowledge and accept that all copyrights, trademarks and other intellectual property rights in the Download shall remain the sole property of Word Forge Games. You undertake not to make any use of the intellectual property rights in Downloads, otherwise than in accordance with this condition 9, without our prior written permission.
9.5 Should you breach any of the provisions of conditions 9.2 to 9.5 your license to use or store the Download shall automatically terminate and you must permanently delete the Download from any device upon which you have caused it to be stored. You should be aware that any unauthorised use of a Download in breach of conditions 9.2 to 9.5 shall be treated as an infringement of our intellectual property rights and dealt with accordingly.
9.6 To the extent that there is any conflict or contradiction with this condition 9 and any other condition in these Terms this condition 9 shall prevail to the extent that the conflict or confusion relates to Downloads.
10.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using the Website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on the Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.
10.2 All notices from you to us must be in writing and sent by email, registered post or airmail. Our contact details can be found at the bottom of this page. All notices from us to you will be displayed on the Website from time to time or sent by email, registered post or airmail to any address provided by you to us. Notices will be deemed received immediately when posted on the website, 24 hours after an email is sent, 3 business days after the date of posting of any letter by registered post, and 10 business days after the date of posting if sent by airmail. If a notice is deemed to have been received after 4.00 pm (local time of the recipient) on a business day, or on any day which is not a business day, it shall be deemed to have been received at 9.00 am (local time of the recipient) on the next business day.
10.3 The Contract is binding on you. You may not transfer, assign or otherwise deal with or any of your rights or obligations arising under the Contract.
10.4 If any of these Terms or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
10.5 These Terms and any other document expressly referred to in these documents, constitute the whole agreement between us and supersede any previous arrangement, understanding or agreement between us, relating to the subject matter of any Contract. We each acknowledge that, in entering into a Contract, neither of us relies on any statement, representation, assurance or warranty of any person (whether a party to that Contract or not) other than as expressly set out in these documents. Nothing in this clause shall limit or exclude any liability for fraud.
10.6 Failure or delay by us in enforcing or partially enforcing any provision of a Contract shall not be construed as a waiver of any of our rights under the Contract. Any waiver by us of any breach of, or default under, any provision of a Contract by you shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other terms of the Contract.
10.7 We have the right to revise and amend these Terms from time to time. The latest version of these Terms will be available on the Website. You will be subject to the policies and Terms in force at the time that you order Products from us.
10.8 No term of any Contract shall be enforceable under the Contracts (Rights of Third Parties) Act 1999 by a person who is not a party to the Contract.
10.9 Any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims) will be governed by English law and subject to the exclusive jurisdiction of the courts of England.
11 Complaints Policy
11.1 We are committed to providing a quality service to you and value your views, opinions and feedback on any Products which have been supplied to you or the service which we have provided to you. If we have not performed any of our duties to a satisfactory standard please contact us and we shall endeavour to put right any problems.
11.2 If your complaint relates to the quality of a Product please refer to condition 7. For any other complaints, queries, or to provide us with feedback, please contact us at firstname.lastname@example.org. We shall endeavour to contact you within five business days of receiving your email and shall work closely with you in trying to resolve any problems fairly and quickly and to ensure that both our Products and the services which we have provided to you are to your satisfaction.